SHOP WITH CONFIDENCE
Terms & policies
Clear information about your purchases, your privacy and how to reach us.
Effective date: 12 September 20261. Business & contact details
Sareeya.in is marketed by Ezycart Retail, a registered business. Ezycart Retail holds the trademark for the brand Moitreyee.
Business address
Shrachi EK Tower, Street 775, Action Area IID/30, New Town, Kolkata 700161
Additional business address
54/2, Indraprastha Lane, Near Sardarpara, Hatiara, Kolkata 700157
Email: ezycart.in@gmail.com and sales@sareeya.in
Phone: +91 6290572128
Please contact us for return instructions before sending goods to either address.
2. Terms & conditions
These terms govern browsing, accounts and purchases on Sareeya.in. By placing an order, you agree to these terms and acknowledge the privacy notice below. Optional marketing requires a separate choice. Please retain a copy of the policies applicable when you order.
Accounts and eligibility
You must be at least 18 and legally able to enter a contract to place an order. A parent or guardian must place orders for minors. Provide accurate contact and delivery information, keep account credentials confidential, and notify us of suspected unauthorised access. Do not misuse the website, submit fraudulent orders, infringe others' rights, or interfere with its security.
Products, pricing and orders
Prices are in Indian rupees (INR). Applicable taxes, shipping and any other charges are shown before payment. Product descriptions, availability and delivery estimates form part of your purchase information. Natural variations in handwoven textiles and screen colours may occur; this does not excuse defects, incorrect goods or material differences from the description.
An order acknowledgement confirms receipt of your request. Acceptance follows confirmation of availability and payment arrangements. If an item is unavailable or a material pricing error occurs, we will contact you for your choice before changing the order, or cancel and refund any payment collected. We will not substitute products without your agreement.
Payments and intellectual property
Use only payment methods offered at checkout. Payment authorisation and bank processing may affect confirmation. Never share a card PIN, banking password or OTP with our support team. Website text, photographs, designs and brand assets belong to their respective owners and may not be commercially reproduced without permission.
Liability, law and changes
We remain responsible for obligations imposed by applicable law. Nothing here excludes remedies for defective goods, misrepresentation, negligence, fraud, or other rights that cannot lawfully be excluded. Indian law applies. Consumers may approach the competent consumer commission or other lawful forum; these terms do not restrict those rights to Kolkata. Policy changes apply prospectively and will carry an updated effective date. Terms applicable to an existing order will not be reduced retrospectively without lawful grounds and your agreement.
3. Shipping & delivery
Delivery is available to serviceable Indian PIN codes shown at checkout. Shipping charges and any free-shipping eligibility are displayed before you confirm the order. Delivery estimates depend on stock, destination and courier availability. Tracking details are provided when available.
Contact us promptly if tracking stalls, a parcel is missing, or delivery is late. We will investigate with the courier and communicate the next steps. For goods delivered later than the stated delivery schedule, applicable cancellation and refund rights remain available, subject to lawful exceptions such as force majeure. If an address needs correction or delivery fails, we will discuss redelivery and any disclosed charges before proceeding.
4. Cancellation policy
Request cancellation as soon as possible by emailing sales@sareeya.in with your order number. Orders may be cancelled without a cancellation fee before dispatch. If already dispatched, contact us to arrange the return process. If we cancel because we cannot fulfil the order, we will refund the full amount collected for the cancelled goods and associated delivery charges. We will communicate the cancellation and refund status.
5. Return & exchange policy
Request a return within 7 calendar days of delivery by emailing sales@sareeya.in or calling +91 6290572128. Include the order number, item, reason and, where helpful, photographs. An unboxing video is not mandatory to make a valid complaint.
For change-of-mind returns, items must be unused, unwashed, unaltered and in resaleable condition, with original tags and supplied accessories. Reasonable inspection is allowed. Customised, stitched or altered products and any hygiene-sensitive items may be excluded from change-of-mind returns only where the exclusion was clearly disclosed before purchase. This does not exclude remedies for defective, damaged, counterfeit, incorrect or materially misdescribed goods.
We will provide return authorisation, packaging guidance and the return address or pickup arrangements. Do not send goods without instructions. We bear reasonable return shipping costs for defective, damaged, incorrect or misdescribed goods. For change-of-mind returns, any return shipping charge will be disclosed for your agreement before collection; no undisclosed deduction will be made.
Once received, we will inspect the goods and communicate approval or a specific reason for any refusal. Exchanges depend on availability and your agreement; if an eligible replacement is unavailable, a refund can be arranged. The 7-day window does not extinguish statutory rights, including claims for defects discovered later.
6. Refund policy
Approved refunds are initiated within 5-7 business days after approval. Business days exclude weekends and public holidays. Your bank or payment provider may take additional time to credit the amount. We will share the refund reference when available; contact us if it is delayed.
Prepaid refunds go to the original payment method wherever supported. For cash-on-delivery orders, we will securely confirm bank or UPI details with the purchaser. Store credit is optional and will not replace a monetary refund without your consent.
For seller-caused cancellations, defective or incorrect goods, refunds include the amount paid for the affected goods, applicable taxes and attributable delivery charges, with no return fee. For change-of-mind returns, the original delivery service charge may be non-refundable if the service was provided; any agreed return charge will be clearly itemised. Discounts are allocated to the refunded items so the refund reflects the amount actually paid.
For duplicate debits or a debit against a failed order, email the order or payment reference and date. We will reconcile the payment and arrange reversal or refund as appropriate. Do not email full card details, passwords or OTPs.
7. Data privacy policy
Ezycart Retail is responsible for personal data processed for Sareeya.in. Contact ezycart.in@gmail.com or sales@sareeya.in for privacy questions or requests.
Information and purposes
We process information you provide such as name, email, telephone number, account credentials, delivery and billing addresses, order details, reviews and support correspondence. We also process payment references and statuses, cart and wishlist information, and technical information such as IP address, browser details and security logs where generated by our services.
We use this information to create and secure accounts, fulfil and deliver orders, process payments and refunds, provide support, prevent fraud, maintain records and meet legal obligations. We use consent where required and other grounds permitted by applicable law. Optional promotional communication should be based on your choice; you may opt out by contacting us or using an unsubscribe option where provided. Service messages about orders may still be necessary.
Optional Google sign-in
If you choose Google sign-in, Google shares your verified email address, name and unique Google account identifier with us. We use these to create your customer account or recognise it on later visits. We store the account link for sign-in. Linking an existing password account requires confirmation of that password. Google also processes your sign-in under its Privacy Policy.
Payments and service providers
Payment credentials entered into a payment provider's interface are handled under that provider's terms. Our store records payment references and status; do not send us card security codes, PINs or OTPs. Data necessary for fulfilment may be shared with payment providers, shipping partners (including Shiprocket where used), hosting and technology providers, and professional advisers. Data may also be disclosed when legally required or necessary to address fraud or enforce lawful rights. We do not sell personal data.
Service providers may process data in India or elsewhere, subject to applicable legal restrictions and appropriate contractual arrangements. Third-party sites and services have their own privacy notices.
Retention and security
We retain personal information only as needed for its stated purpose, account operation, accounting and tax obligations, dispute resolution and legally required retention. Information eligible for deletion is removed or anonymised; records required by law may be retained with restricted use. We use access controls and technical safeguards, but no internet service can guarantee absolute security. We will address security incidents and provide notifications where applicable law requires them.
Your choices and rights
You may request access to information about your data, correction, account deletion, withdrawal of consent, or help with a privacy complaint by emailing us. We may verify identity using proportionate information. Withdrawing consent does not undo earlier lawful processing and may prevent us from providing a service that needs that data. Legal retention requirements may limit deletion; we will explain any applicable limit. Additional rights, including nomination and complaint mechanisms, apply as and when provided by applicable data protection law.
Our store is intended for adults. If you believe a child has supplied personal information without appropriate parental involvement, contact us so we can investigate and take appropriate action.
9. Complaints & support
Address consumer complaints and privacy concerns to Ezycart Retail — Customer Grievance Support at ezycart.in@gmail.com, copying sales@sareeya.in, or call +91 6290572128. Written complaints may be sent to either business address above.
Designated grievance officer: Ezycart Retail
Please include your name, order reference (if applicable), the issue and requested resolution. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt. If you disagree with an outcome, reply to request review. You may also contact the National Consumer Helpline or approach a competent consumer forum. Nothing in these policies limits your statutory rights.